ETemplate Computer System Minimum Requirements:

Operating System: Windows XP Professional
Processor Speed: 1.6GHz – Intel Pentium Class machine or higher
RAM: 1 GB or more
Graphics Card 128 mb RAM or higher
USB ports
OR
Operating System: Windows Vista Business
Processor Speed: 1.6GHz – Intel Pentium Class machine or higher
RAM: 2 GB or more
Graphics Card 128 mb RAM or higher
USB ports

Technical Support

Technical support is available to any ETemplate System user who has an active maintenance agreement.  The following forms of technical support are available:

• Telephone support - 8:30 AM until 5:30 PM EST(other times may be scheduled).  The phone number is 919-676-2244
• E-mail support – Users may submit technical questions to support@etemplatesystem.com
• Project download - After working with a support technician, if a question is not resolved, the project may be downloaded for technicians to process, analyze, and provide feedback on the resolution.
• WebEx support – As a means to work interactively with our users and/or provide specific supplemental training, web sessions may be scheduled at the discretion of the technician.

Annual Maintenance Agreement

ETemplate offers an annually renewal maintenance contract that includes:

• Unlimited software technical support
• Training protection - should a trained employee leave the company, a new user will be trained without charge.  Customer may send a maximum of one additional person for training per maintenance contract year.
• All software upgrades and enhancements released during the contract period
• Phone consultation of proper camera operation and settings
• Phone consultation for proper targeting and photography procedures
• Special introductory pricing on new or improved targeting systems as they are developed
• Camera recalibration – calibration has not been an issue except when the camera is physically damaged

Not Included:

• Camera repairs – factory repaired at fixed price
• Replacement of broken or worn markers and scales

ETemplate warranty and return policy

ETemplate Photo provides a standard product warranty.  Should a question arise concerning the use of ETemplate, this warranty details the processes that will be used to determine whether the product is performing to its technical specifications.

If in the first 30 days after training, ETemplate Photo consistently measures outside of the stated industry tolerance of +/- 1/8” over 12 feet, the following process shall be used to determine product conformance.

1. The photos and project file from the job shall be sent to ETemplate Systems for review.  The photo quality will be examined and if there are any recommendations for changes in picture taking processes, they will be noted and returned to you.

• If the photo quality is good, the project will be reviewed for correctness.   Any processing errors will be fixed, reprocessed, noted and returned to you.
• If the two above corrective actions do not resolve the issue, we will overnight a loaner camera to you.  You then ship your camera to ETemplate Systems for re-calibration and testing.  If the camera is functioning properly, a test measurement of a 150” length standard will be performed and used as the final determination of system performance.  These results will be provided to you.  If the camera is not functioning properly, it will be returned to the manufacturer for repair.  ETemplate Systems will then re-calibrate and test the camera as stated above.
• If the test results from step 3 above show ETemplate Photo to measure outside of its stated tolerance, the system may be returned for a full refund.